Customer Care

Submit a Complaint

We take every concern seriously. Please complete the form below and a member of our team will be in touch within 2 working days.

Before you submit — if your issue is urgent or safety-related, please call us directly on 01482 460563 so we can respond immediately.

Your Details

First name *

Last name *

Email address *

Phone number

Installation address *

Installation Details

Approximate installation date

System type *

Reference or invoice number (if known)

Complaint Details

Category *

Please describe your complaint *

Priority

Low

Urgent

Safety / Critical

Supporting photos or documents

Click to upload or drag and drop
JPG, PNG, PDF up to 10MB each

Desired Resolution

What outcome are you hoping for? *

Preferred contact method